Frequently Asked Questions
How to Delete Your Account on PrompterPal?
Follow these steps to permanently delete your account on the PrompterPal app:
1. Tap the Settings button.
2. Scroll to the bottom and tap Delete Account.
3. Follow the prompts completely to permanently delete your account.
1. Tap the Settings button.
2. Scroll to the bottom and tap Delete Account.
3. Follow the prompts completely to permanently delete your account.
If I purchase the lifetime package, will my subscription be automatically canceled?
No, your subscription will not be automatically canceled. Cancel it yourself in the store you subscribed through: payments are handled by Apple and Google, so we can't cancel a subscription for you.
On iPhone or iPad:
1. Open Settings and tap your name.
2. Tap Subscriptions.
3. Tap Teleprompter & Video Recorder (PrompterPal's name on the App Store).
4. Tap Cancel Subscription.
On Android:
1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions, then Subscriptions.
3. Tap Teleprompter: Vlog & Scripts (PrompterPal's name on Google Play).
4. Tap Cancel subscription.
On iPhone or iPad:
1. Open Settings and tap your name.
2. Tap Subscriptions.
3. Tap Teleprompter & Video Recorder (PrompterPal's name on the App Store).
4. Tap Cancel Subscription.
On Android:
1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions, then Subscriptions.
3. Tap Teleprompter: Vlog & Scripts (PrompterPal's name on Google Play).
4. Tap Cancel subscription.
What types of remote controls and foot pedals are compatible with PrompterPal? Can you recommend one?
PrompterPal is compatible with all Bluetooth remote controls, presentation clickers and foot pedals that act as a keyboard. If you're looking for a recommendation, I personally use the Logitech R500
My Bluetooth remote is paired with my phone, but it’s not working with PrompterPal. I can’t control the script. How can I fix this?
It looks like you haven't assigned actions to the remote control keys. To fix this, go to Settings > Presentation Remote Control and assign specific actions to your remote’s buttons. Once set up, your remote should work properly.
If I buy the PRO license on Android, can I use it on iOS?
No, the PRO license is tied to the platform where it was purchased. Since Google Play Store and Apple App Store are separate, the license cannot be transferred between them.
How do I restore my purchase?
To restore your purchase, follow these steps:
1. Open the app and go to the Settings screen
2. Scroll down and tap on Restore Purchase
3. Make sure you are signed in with the same Google Play/AppStore account that was used to make the purchase.
Your purchase should now be restored successfully! If you encounter any issues, please contact support.
1. Open the app and go to the Settings screen
2. Scroll down and tap on Restore Purchase
3. Make sure you are signed in with the same Google Play/AppStore account that was used to make the purchase.
Your purchase should now be restored successfully! If you encounter any issues, please contact support.